FAQ

  • What is the difference between an online course and a virtual classroom?

    An online course is one where you login to your online course and self pace through the course. You still have access to a trainer and assessor through email and possibly coaching depending on how your course is set up. A virtual classroom is where you go into a virtual online training room and you meet your trainer and assessor and fellow students online. You train in real time as a group and have access to full audio and visual with your trainer and fellow students and can share screens and collaborate in groups in break out rooms.

  • What is competency based assessment?

    This is the process of collecting evidence and making judgements on whether competence has been achieved. This confirms that an individual can perform to the standard expected in the workplace as expressed in the nationally endorsed competency standards on competency standards developed by relevant industry. Source: Guidelines to assessing competence in VET.

  • What are adult learning principles?

    Adults bring prior experience and knowledge with them. We build on your experience.
    Adults want to know what’s in it for them. We tell you where it fits and what the relevance is of your material. You will have real world strategies to implement.
    Adults enjoy speaking to one another, not just the Trainer. We will facilitate your learning.
    Adults have preferences and prejudices that may not be overcome in a one-shot training. You can take time to study. Instant results are not expected by us so be kind to yourself, especially if the new learning challenges your beliefs.
    Adults like to feel like an active part of the learning process. this is your study program so don’t be afraid to speak up and negotiate with us.
    Adults expect to be respected and you will be. You will be expected to make a commitment to your study and to respect our commitment to you.
    Adults enjoy active learning, but sometimes that is difficult to achieve if you are studying online. Please talk to your coach or email to stay in contact.
    Adults expect to be able to use what they learn immediately so we make information applicable to your workplace. We can adapt activities to suit where you work. Just ask.
    Adults learn at different speeds and through different methods. Learn about what methods suit you to optimise your success. But be prepared to find study tedious at times. We would like it to be fun, but sometimes it’s just plain hard work.
    Adults need feedback and constructive criticism. We will provide this so you learn and your work improves but this is based on building the person not tearing them down.

  • Can I be guaranteed a pass?

    This will depend entirely on the amount of commitment that you make to the successful completion and to your level of engagement with your learning. Your trainer and the assessor are there to support this process, but you are responsible as an adult learner to complete the required amount of study to enable you to successfully complete your assessment tasks and provide sufficient evidence for your assessment. There are NO guarantees – just support to do your best! If an RTO is guaranteeing you pass, take care!

  • What are delivery modes and which is best for me?

    You can choose to self pace through the learning with coaching one on one with your trainer, in a class or a mixture (blended) of these modes. You can include recognition of prior learning when possible. NO additional fees for this flexibility.

  • What is the difference between fast track and paced learning?

    Fast track option: You will complete the course with minimal space between modules or clusters. Suitable for those who can not afford too much time away from work and want to spend some dedicated time working on their qualification.

    This option is only suitable if you are a self-directed learner and engage in the learning materials between each cluster to embed the learning, and you have the required skills to access learning resources (such as good computer skills). If your work or personal commitments are heavy and you do not have the required study time available for homework then you should consider a more self paced pathway. Fast track blended mode of delivery incorporates; in class work, external studies engaging in the Learning Management System (LMS) and learning materials provided, and independent research. If you are eligible for recognition of prior learning (RPL) for all or part of your studies this will also assist you to fast track your results.

    Paced option: You will complete one cluster or module at a time before commencing the next.  This allows for learning to become embedded especially for those who like to learn at their own pace, are a reflective or structured learner and where it makes more sense to build up the learning in a more structured, slower pace.

    If unsure, discuss your options with your trainer and assessor prior to commencing your studies. This is crucial to your success and ensures that you pick the best program to suit your learning style, needs and circumstances.

  • What are adult learning styles?

    Individuals learn differently and have their own unique learning style.  No learning style is more effective than another and your learning style may change over time.
    Understanding your learning style will help you choose the mode of study that will suit you.

    For example: A learner that likes time to reflect and connect all the pieces is going to find a FAST TRACK course a challenge. A learner that likes to talk things through, and bounce off others, is going to find online learning a challenge.
    There are many online surveys to help you determine your learning style if you are not sure.

  • What is a Learning Management System (LMS)

    A Learning Management System is a software application for the administration, documentation, tracking, reporting, and delivery of educational courses, training programs, or learning and development programs.

    Murray House Resource Centre has its own LMS where you will login and access your learning materials, be able to engage in your learning, complete short quizzes to test understanding, allows you to upload your assessment evidence and be provided with feedback and your assessment outcome. It is web based so you can login anywhere and continue from where you left off. The dashboard shows you your progress in each unit of competency and your due dates and you can track your progress. It is simple and easy to use with search functionality, bookmark and notes section to assist with your studies.

  • What is self-directed learning?

    Self-directed learning is a key skill for learners at Certificate IV and Diploma level; taking responsibility for your results and pacing your study to get results. How you choose to learn is up to you. We can ‘mix and match’ study modes to get the best result for you.
    As a self-directed learner you must be able to:
    plan your study time and put effort into your work
    take constructive feedback to improve your performance
    be prepared for how you will feel when you step outside your existing knowledge or comfort zone
    negotiate for what you want
    set timelines and goals for yourself.

    We will offer help and we want you to keep in contact, but we wont harass you for your work. We will treat you as a self-directed adult learner. At Murray House Resource Centre we are passionate about learning. Are you passionate about learning too? Quality students choose quality training.

  • What are my student assessment evidence responsibilities?

    Students are responsible for retaining an accurate copy of all assessment evidence submitted as part of their course participation. Evidence can only be accepted via the LMS upload or via the [email protected] email account, however, students have a responsibility to keep copies of submitted work for themselves. The onus is on the student to maintain their personal technology used to produce their assessment evidence. For example (but not limited to) file corruption, computers crashing or loss of thumb drives. Be aware that workplace email accounts can become inaccessible in the event a student changes employment.

  • How long have I got to complete the course?

    You will be issued a training plan that outlines your start and end dates including training schedule and submission dates for assessment evidence. At your end date of enrolment, where you have not submitted all of your assessments, you will be required to re-enroll. Refunds are not given in this situation – please refer to our policy on refunds.
    Unfortunately we cannot offer refunds where student’s work commitments have impacted on attendance and commitment to a enrolled course. Therefore please make sure you can commit to complete the course in the time specified as below. Students are encouraged to explore this aspect of their studies at point of enrolment,

    Standard enrolment for full Certificate IV courses is 12 months from commencement of access to your learning resources.

    Standard enrolments for full Diploma courses is 24 months.

    Skill sets & upgrades are based on completion in one month per unit – as set out in the training plan.

  • Is RPL easier than doing the course?

    The RPL assessment process is as rigorous as any other assessment. However, the type of evidence that you need to provide may be different from normal class assessments. Importantly though, the RPL process is flexible. You and your MHRC Trainer and Assessor will discuss and determine the evidence you can provide. In many cases, a student may wish to consider “assessment only” instead of RPL. Note that RPL can be just as time consuming as “assessment only” and authentic evidence is standard expectation in all submissions.

  • How do I join a TEAMS meeting?
  • How do I share my screen on TEAMS?
  • Why do I need to do a pre-entry assessment task?

    The Australian Qualification Framework states the learning criteria required for different levels of qualifications.  At MHRC we have a duty of care to all of our students that they are capable of achieving the qualification that they are enrolling in. The pre-entry assessment task, along with an admissions interview allows for MHRC to assess your capability and suitability before commencement of the course. The pre-entry assessment task and interview must take place at least 1 week prior to the course commencement date.

    For more information on the AQF learning criteria required, please visit:

    https://www.aqf.edu.au/aqf-levels

  • What if I cannot compete my studies within the enrolment period?

    As soon as you become aware that you are at risk of not completing, you must make contact with MHRC as a matter of urgency.  Your trainer and assessor will discuss options with you and to see if your goals are still realistic at this point in time. You can apply for an extension period, and based on your reasons for needing an extension and your commitment to completing within the time frame, your application will be assessed.

    Please note that approval is at the discretion of MHRC and if approved the extension attracts a administration and trainer cost of $150 per month for a maximum of 3 months only.